Frequently Asked Questions

What Shipping Methods Are Available?

Shipping and Handling

Maxell has a dedicated logistics team to ensure all orders are dispatched quickly and efficiently. We recommend your shipping address be at a location where you or a representative will be present to sign for your order.

We ship to:

  • Anywhere within Australia this includes;
  1. PO BOX,
  2. home addresses
  3. business addresses.
  • Internationally to all countries.

Payment Methods?

Paying online is easy and safe.

All payments made through maxellshop.com.au including credit card are processed via PAYPAL.

We have the following payment solutions:

– VISA and Mastercard credit cards.

– PAYPAL

Payments made by VISA and MasterCard credit cards are re-directed directly to PAYPAL. maxellshop.com.au does NOT see or store any credit card information.

We take strong measures at all times is to protect your personal information against loss or misuse.

We do NOT share or sell your information with any third parties, other than for completing your transaction

We take very seriously that all information submitted is to be protected and not read by any unauthorised third party.

Are my personal details safe?

Privacy policy

Privacy policy

 

This privacy policy outlines what information we gather of you when you visit this website, how we use that information and our safeguards in place for protecting information that you give. We are committed to ensure that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This website also makes use of session cookies to make your access to this website more convenient.

shopmaxell.com.au may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September, 2012.

The Information We Collect:

This notice applies to all information collected or submitted on the shopmaxell.com.au website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name, Surname, Address, Email address, Phone number, Credit/Debit Card Information, etc.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Name, Surname, Address Phone Number, etc.

Maxellshop.com.au collects information from visitors on a voluntary basis. However, you are not required to give information to view our website. We use personal information collected as described to assist in marketing and selling our products/


The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer coupons by which you can personalise a product you order for another person. Information you provide to us to create a coupon is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging into your account. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How Do I Place an Order?

Please add to cart and proceed to checkout.

You do not need a paypal account to use paypal.

How Should I to Contact if I Have Any Queries?

Please call us on 03-94299211 or email sales@maxell.com.au